A note on customer service-
An issue that has been spoken of many times over and over. As an example, the owner of a hobby shop in kaimuki, Collector Maniacs. His name is Robert Lai. How he handles customers is very unproffessional. There have been complains of this guy being rude to his customers. I'm speaking of experiencing this many times. My attempts to do business with Mr. Lai have failed. In the past went to his store alot, considering i knew him pretty well. Unfortunately as a customer, he didn't want my business. Thats fine. For anyone who is willing to spend good money, it comes down to taking their business somewhere else.
So who did i turn to and where did i go? Put simply i resorted to one place. Toys -n- Joys. I tried my luck. This is one of the places i've known that has really good customer service. Okay the crew in this store try their best. I've bought a lot of stuff in Toys -n- Joys. I gotta admit i was treated well by the employment there. Alex Le, the son of the owner of the store, he was very helpful with some things. When it comes to ordering some certain items. Art Molina was helpful with that part. He informs me of whats new and when the new shipments come in. Now this is what a customer of any hobby shop they got to expects. When going shopping price is another factor. I found Toys -n- Joys to have good prices on their stuff. I cannot complain. Like at collector maniacs, there is no such thing as selling merchandise for a certain price depening on the owners mood. Things don't work that way.
I have done some business at Gecko Books. The owner Ted Mays handles his customers well. The stuff he has in his store are reasonably priced. I did order a model from him a while back and that came pretty quickly. No nonsense of having to order a case of 12. I'm thinking of doing more business with Ted in the future.
An issue that has been spoken of many times over and over. As an example, the owner of a hobby shop in kaimuki, Collector Maniacs. His name is Robert Lai. How he handles customers is very unproffessional. There have been complains of this guy being rude to his customers. I'm speaking of experiencing this many times. My attempts to do business with Mr. Lai have failed. In the past went to his store alot, considering i knew him pretty well. Unfortunately as a customer, he didn't want my business. Thats fine. For anyone who is willing to spend good money, it comes down to taking their business somewhere else.
So who did i turn to and where did i go? Put simply i resorted to one place. Toys -n- Joys. I tried my luck. This is one of the places i've known that has really good customer service. Okay the crew in this store try their best. I've bought a lot of stuff in Toys -n- Joys. I gotta admit i was treated well by the employment there. Alex Le, the son of the owner of the store, he was very helpful with some things. When it comes to ordering some certain items. Art Molina was helpful with that part. He informs me of whats new and when the new shipments come in. Now this is what a customer of any hobby shop they got to expects. When going shopping price is another factor. I found Toys -n- Joys to have good prices on their stuff. I cannot complain. Like at collector maniacs, there is no such thing as selling merchandise for a certain price depening on the owners mood. Things don't work that way.
I have done some business at Gecko Books. The owner Ted Mays handles his customers well. The stuff he has in his store are reasonably priced. I did order a model from him a while back and that came pretty quickly. No nonsense of having to order a case of 12. I'm thinking of doing more business with Ted in the future.
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